Welcome to Design Haven. We are committed to making our Terms and Conditions as easy to read and understand as possible. If you have any questions, please contact us.

About us
Design Haven is a company registered in Australia. We are an online retailer featuring bespoke furniture for the bedroom which is featured on our web site www.designhaven.com.au.

About these Terms and Conditions
These Terms and Conditions set out the terms of the agreement between you and Design Haven. By using our web site you unreservedly accept these Terms and Conditions and you agree that your use of our web site, including any purchase of goods from us, is subject to the terms thereof.

These Terms and Conditions cannot be varied without our written consent. We may update these Terms and Conditions from time to time and the current version will always be shown on the Terms and Conditions page of our web site. We encourage you to read these Terms and Conditions, and contact us if you have any particular questions. If you do not agree to these Terms and Conditions, you must not use our web site in any manner.

Accessing our web site
We will not be liable if for any reason our web site is unavailable at any time or for any period. From time to time, we may need to restrict access to our web site (wholly or partly).

You are responsible for making all arrangements necessary for your own access to our web site. You are also responsible for ensuring that all persons who access our web site through your Internet connection are aware of these Terms and Conditions, and that they comply with them.

We will email you when the order is ready to dispatch. If you have a preferred delivery day of the week then please note this in the comments. If you are not homebut would like the products left somewhere secure (ie around the back of the house) then please write this in the comments. No installation service is available with a courier service.

We will use our best endeavours to despatch within the estimated timeframe but it is possible that delays will occur due to factors outside of our control. Similarly, delivery times may vary due to external factors beyond our control. We will contact you if there is any delay with the fabric you have selected.

Our products

We endeavour to ensure that all the products on our web site are accurately described. Unfortunately, on some occasions it is possible that our web site will contain errors and we reserve the right to correct any errors or inaccuracies at any time, including after you have placed an order. We endeavour to ensure that all colours are displayed accurately, but you should be aware that colours may appear slightly differently on different displays and screens.

Your order

After you have placed your order and we have processed your payment we will provide you with an order confirmation by email.


We regret this is not refundable.

Prices, payment and GST
All prices displayed on our web site are in Australian dollars and include GST.
We accept payment by Visa, MasterCard, and Amex. A 2% surcharge applies to Amex.

Payment security
We use industry standard encryption to keep your personal information secure throughout the payment process. We will not be liable for any damages or losses (whether direct or indirect) caused if a member’s card is used fraudulently.

Third party web sites
You may link to our home page provided your links do not damage our reputation or take advantage of it, and you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Our web site must not be framed on any other site. Our site must not be utilised by third party web crawlers (or similar) in order to scrape content from our site for any purpose. We reserve the right to withdraw linking permission without notice.

Email communication
You consent to receive communication from us electronically, either by email or by us posting notices on our web site and you agree that all communications that we provide to you electronically will satisfy any legal requirement that a communication be in writing.